Privacy Policy

1. Introduction

Welcome to CrackMyPC.com ("CrackMyPC", "we", "us", or "our"). We are committed to protecting your privacy and ensuring you have a secure experience when utilizing our Windows PC diagnostics portal, troubleshooting guides, and helpdesk tools.

2. Information We Collect

We collect information in two ways:

A. Information You Voluntarily Provide

When you submit a technical troubleshooting inquiry through our Helpdesk Intake Form, you provide:

• Contact Details: Your full name and email address.
• Hardware & OS Telemetry: Windows operating system version, error codes (e.g. Bugcheck codes, Stop codes), hardware specifications, and problem descriptions.
• Troubleshooting Steps: Any diagnostic commands or fixes you have already tried.

B. Automatically Collected Technical Data

When you navigate our website, our servers and third-party advertising/analytics partners may automatically log standard browser headers:

• Browser type, operating system version, device architecture, and language preferences.
• IP address, general geographic location, referral URLs, and pages visited.
• Time spent on technical guides and interaction with command-copy buttons.

3. How We Use Your Information

We use the collected information for the following legitimate purposes:

• To analyze your Windows PC problem ticket and formulate technical remediation advice.
• To publish anonymized diagnostic case studies that help other users facing similar blue screen or hardware issues.
• To display relevant advertising, measure ad campaign performance, and prevent fraudulent click activity via Google Ads and partner ad networks.
• To detect security anomalies, malicious bot traffic, and unauthorized scanning.

4. Cookies, Google Ads & Third-Party Advertising

CrackMyPC uses cookies, web beacons, and tracking pixels to enhance site performance and serve personalized or non-personalized advertisements.

Google Advertising & DoubleClick Cookies

• Google, as a third-party vendor, uses cookies to serve ads on CrackMyPC.com based on prior visits to our website or other websites on the internet.
• Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to our sites and/or other sites on the Internet.
• Users may opt out of personalized advertising by visiting Google Ads Settings or through the Network Advertising Initiative.

5. Data Retention & Local Storage

Our interactive Helpdesk Problem Viewer stores submitted tickets locally on your browser using HTML5 localStorage for immediate review. When tickets are submitted to our engineering database, they are retained for up to 24 months for statistical troubleshooting references.

6. User Rights (GDPR & CCPA Compliance)

Depending on your jurisdiction, you have the right to:

• Access: Request a copy of any personal technical inquiry data we hold about you.
• Rectification: Request correction of incorrect error codes or user details.
• Erasure: Request permanent deletion of your submitted support tickets.
• Opt-Out of Sale/Sharing: We do not sell your personal data to data brokers.

To exercise these rights, submit a deletion request via our Contact Form.

7. Contact Information

For privacy inquiries, GDPR requests, or data questions, contact:
CrackMyPC Privacy & Data Governance Desk
Email: privacy@crackmypc.com